Unsure about making a booking or need help with something concerning your FlixBus trip?
You can also get in contact with us via Facebook.
Can't find the answer to your question?
We are always happy to help you! You can reach us 24/7 via our service hotline: +44 178 829 8784.
*Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.
→ Our customer service is currently available in English and German.
Can't find an answer to your question?
Requests and questions relating to Flixbus journeys
Booking / Rebooking / Cancellation:
For questions relating to booking options and changes to bookings
Questions relating to the usage and conditions of use for vouchers
For questions relating to the carriage of baggage or other objects, including loss or damage
On the bus:
Bus and seating questions, as well as on-board extras available
Feedback (Praise & criticism):
Praise & criticism of your Flixbus trip
Messages and questions relating to refunds
If you cannot find the correct subject, you can note all other concerns here