Contact us

How can we help?

Unsure about making a booking or need help with something concerning your FlixBus trip?

Take a look at our Frequently Asked Questions (FAQs) or current travel info!

You can also get in contact with us via Facebook.

Can't find the answer to your question?

We are always happy to help you! You can reach us 24/7 via our service hotline: +44 178 829 8784.

*Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.

→ Our customer service is currently available in English and German.

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Possible subjects

Route-related questions:
Requests and questions relating to Flixbus journeys

Booking / Rebooking / Cancellation:
For questions relating to booking options and changes to bookings

Questions relating to the usage and conditions of use for vouchers

For questions relating to the carriage of baggage or other objects, including loss or damage

On the bus:
Bus and seating questions, as well as on-board extras available

Feedback (Praise & criticism):
Praise & criticism of your Flixbus trip

Messages and questions relating to refunds

If you cannot find the correct subject, you can note all other concerns here