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FAQ

Before your journey:

   

You can find all our bookable connections in our booking engine in the FlixBus app and at https://www.flixbus.co.uk/. You can find the current network on our website under Bus Routes.

If you are traveling in a group, you also have the option of renting an entire bus including driver for yourselves with FlixBus Rental. Our bus will pick you up at your doorstep and follow your individual travel itinerary. Just go to https://charter.flixbus.com, enter your travel itinerary, calculate your price instantly, reserve for free and look forward to your trip!

   

Our connections can be booked approximately 3 to 6 months before the date of departure on our app and on our internet site. We are hard at work everyday expanding our network route and making our existing lines even better. There are three things that are near and dear to our hearts: punctuality, attractive departure times and the best transfer connections. 

If you would like to keep updated about new routes, register to our Newsletter or become a fan on Facebook.

   

The easiest way to book your coach trip is through our website https://www.flixbus.co.uk/ or via our bus app directly on your Smartphone. By booking in advance you will always be sure to get the cheapest prices. You will receive your booking confirmation via email (please always be sure to check your spam folder).

You can also book your tickets on the phone by contacting our customer service line (+49 30 300 137 300), through one of our ticket outlets or directly from your bus driver before boarding your coach. Please note, when you buy your ticket on board you will pay the standard price (for adults and children) and tickets are available on a first come first serve basis. Saver and discounted prices, including our group rates, are unfortunately unavailable when purchasing your tickets from the driver. The receipt for cash payments at the coach also serves as the ticket/booking confirmation.

   

The easiest way is to look for your stop directly on our app. Select your station, click on the arrow in the upper right and navigation will start. You will find a list of our departure locations on our app under the “Bus stops" tab and under the stops overview. Just click on a particular city and you will receive the address of the bus stop(s) as well as a map. Maps of the corresponding bus stops are also included on your booking confirmation.

The bus stops are usually labeled as such wherever they are located.

   

There are several payment methods available:

  • Online booking via our shop: direct debit, credit card (Visa/Mastercard/Amex), Paypal, Sofortüberweisung, Carte Bleue and iDEal.
  • From your bus driver: it is not yet possible to pay with card on board our buses, cash payments only. You will receive a receipt when you buy your ticket on the day from the bus driver. The receipt also serves as the ticket/booking confirmation. Please note: when purchasing tickets directly from the bus driver you will always pay the standard price. Discounts and saver tickets are only available when purchasing tickets online or from one of our ticket outlets/travel agencies. Please note that only card payments will be accepted in Sweden (MasterCard, Visa, American Express, Maestro, Visa Electron, V Pay, JCB, Diners Club, China Union Pay). You can also purchase your ticket from the bus driver using mobile, NFC-based payment systems (eg. Swish, Mobile Pay, Apple Pay, Android Pay).
  • Ticket outlets/travel agencies: all of our agencies offer a variety of payment methods, in any case a cash payment will always be possible.
  • By phone: Credit card (Mastercard/Visa/Amex) and direct debit for EU residents.

Please note that certain payment options entail third-party payment fees. However, there is always one payment option with no payment fees. The fees will be shown to you during the booking process.

   

You can redeem your voucher (e.g. gift card or cancellation voucher) when booking online using our app or website, when making a booking over the phone, or in one of our ticket outlets/travel agencies. After your desired journey is in your shopping cart, you will be given the opportunity to enter the voucher code. Please note: only one voucher can be used per booking. No vouchers of any value can be exchanged for cash. Please visit our gift card page for more information about our travel gift cards.

The validity period of vouchers which are bought in our fanshop cannot be extended. Voucher codes which have been issued in the context of rebookings or refunds are valid for 1 year.

   

If you are experiencing problems with booking online, the problems are most likely due to your internet browser. You have the following options to solve the problem:

  • Use a different browser.
  • Empty your cache, delete your cookies, restart your browser and try again.
  • Update your browser. We use very high security standards and our sites are optimised for the newest versions of all browsers. You can find the latest versions of each browsers using the following links: Firefox / Internet Explorer / Google Chrome

You have not yet received a booking confirmation? Please check your spam folder.

If you have still not managed to find a solution to your problem, then please call our customer service team on: +49 30 300 137 300. We are always happy to help you.

   

We have a large amount of ticket outlets located throughout Europe where you can buy your FlixBus tickets. These include travel agencies, sales booths and all partners that we work in cooperation.  You can find a list of all of our outlets on our ticket outlets overview. Just simply enter your town or post code and see all the retailers closest to you.

   

Yes, you can change your booking in the “change/cancel booking“ section of our websites or in our ticket outlets/travel agencies up to 15 minutes before your departure:

Amending passenger details:

  • Telephone number: free of charge. You will then receive a new booking confirmation with a new booking number.
  • Passenger’s name: free of charge. Please note: if at the time of cancellation your journey is more expensive than the price when originally booked, you must pay the difference. You will then receive a new booking confirmation with a new booking number.

Cancelling & new booking: 
If you would like to change a trip, please follow these steps:

  • Check whether your desired new trip is available.
  • Cancel your previous booking and you will receive a voucher that you can use on your new booking.
  • Book your new trip and use the voucher that you have been issued. You will receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference.

Please note that per cancellation a cancellation fee per passenger and trip will be charged. This fee will be shown to you during the cancellation process.

What about if I accidentally made a mistake during the booking?
If you notice that you made a mistake during the booking, you can re-book or cancel your ticket immediately, or within up to 60 minutes after booking, without being charged a cancellation fee. Trips that have already been re-booked are excluded from this provision.

   

First check whether the email confirmation has been sent to your email's spam folder.

Your booking confirmation is not in your spam folder?

If you know your booking number, you can sign on here with your name and your email address and download your ticket again.

If you can't get through here either, simply contact us on Facebook or call our customer service.

   

Yes. You can amend the passenger details free of charge up to 15 minutes before departure on our “change/cancel booking“ page or in one of our ticket outlets. If at the time of cancellation your journey is more expensive than the price when originally booked, you must pay the difference. You will then receive a new booking confirmation with a new booking number.

   

Yes, that's not a problem. Please note that the booking confirmation and ticket are always sent to the Emailadresse entered during the booking. Please make sure that the person for whom you book gets the ticket from you.

Important information about the trip will be sent to the mobile phone number provided. Therefore please enter the mobile phone number of the passenger during the booking.

It is also important that you enter the correct passenger name.

   

Children travel at a reduced rate. This applies for children and minors under the age of 16 years old. If the reduced price offered is below the reduced rate, the child will automatically receive the less expensive rate.

Young children between 0 and 3 years old must be transported in child seats. These must be secured during travel using the seatbelt provided on the bus. The child seat must be secured with a two-point seatbelt and are to be brought by the child’s guardian.

Children  and minors who have not yet reached the age of 10 will only be allowed to travel on all domestic and international lines if they are accompanied on the journey by an adult. Children and minors between the ages of 10 and 14 years  are only allowed to travel unescorted on our coaches if a legal guardian has provided us with written confirmation  during the booking process that the minor is able and competent to make this journey alone and unsupervised. FlixMobility, FlixCompanies and our partner companies assume no responsibility for the minor. Children travelling alone cannot be transported across national borders or travel on night buses. In addition, children travelling alone may not undertake  journeys including transfer connections.

Adolescents over the age of 16 years old may travel alone with us. For international connections, the legal guardian must guarantee that the adolescent possesses all of the documents and identification papers required to cross the border. 

On any connections within France, or to international connections from France, minors under the age of 16 must be accompanied by a parent or guardian. If young adults aged 16 or 17 travel internationally from France, their parents or guardians must ensure that they have with them all those documents and identity papers required for crossing a border  (identity card/passport and visa, if required).

On connections within Denmark, minors under the age of 16 may travel alone, even on trips involving connections, if the parent or legal guardian has confirmed in writing that the minor in question is both able and in a position to commence travel unaccompanied and unsupervised. FlixBus expressly does not assume any duty of supervision for the minor.

   

You can find information about transportation options for passengers with disabilities and limited mobility here. In order to verify that we can offer you transportation, we request that all passengers who must travel in a wheelchair contact our customer service 2 weeks at the earliest and no later than 7 days at the latest before booking. The notification period is reduced to 36 hours before departure for anyone else who is able to switch to a regular passenger seat, despite their disability or limited mobility.

Can I still travel the entire network despite my limited mobility?

We generally transport everyone - regardless of their disability or limited mobility. However, not all requirements have currently been met to be able to transport everyone at every time and on every line. On one hand, this depends on the structural circumstances of the buses we use. On the other hand, the infrastructural requirements are not barrier-free for each stop. FlixBus only has a few barrier-free buses at this time and they are used flexibly on several different lines. The stops are under the responsibility of the respective stop operator.
If you have limited mobility and are able to board and disembark the bus independently or with the help of an escort, then we are already able to transport you on all of our lines. 
If you rely on a wheelchair but you can stand up and climb into the bus on your own, you can also travel with us on all lines.
If you also rely on your wheelchair in the bus, we can currently only offer you transportation after careful, previous inspection of your wheelchair and on certain routes for operational reasons.   

How and when can I book my trip? 

If you are bound to wheelchair, please contact our customer service 2 weeks at the earliest and no later that 7 days before your trip (+49 30 300 137 300*) so that we can verify our ability to offer you transportation. If all necessary requirements have been satisfied, our customer service will book you and your escort over the phone, Monday through Friday, from 9 a.m. to 6 p.m.
If you are able, despite your limitation, to take a regular passenger seat, you can book your ticket yourself and do not need to worry about the notification restriction. You must contact us 36 hours before departure if you need to put mobility assistance devices, wheelchairs or orthopedic aids in the luggage compartment or have an escort or guide dog.

What costs exist for my escort or companion dog?

If you have proven you need constant accompaniment, your escort as well as your companion dog will travel for free. Your companion dog will also be booked a seat.
Upon departure, your escort will travel for free if you prove that you need constant accompaniment. To do so, when leaving, provide the corresponding document that demonstrates the necessity of constant accompaniment, for example

  • in Germany, the Schwerbehindertenausweis (disabled person’ pass) or a doctor's certificate
  • in France, the Carte D'Invalidité (Besoin d´Accompagnement) 
  • in Italy: certificates provided by the local health authority (ASL) or the "National Social Welfare Institute" (INPS)
  • in the Czech Republic, valid "ZTP/P" card issued in the Czech Republic

The same applies for your companion dog. You will also need proof that your dog has completed a recognized training program for a companion or guide dog.

What requirements does my wheelchair need to satisfy so that I can put it in the passenger cabin?

In the passenger cabin for long-distance buses, we can only transport wheelchairs that are compliant with DIN EN 12183 or DIN EN 12184 for use as a passenger seat and have a restraint system compliant with DIN 75078-2. Furthermore, the following maximum dimensions apply: max. width 80 cm x length 120 cm / 250 kg total weight.
Should it be determined, during check in, that your wheelchair does not satisfy these requirements, despite previous written assurance, we are not able to take it onboard and your entitlement to travel expires without substitution.

Are the bus stops traveled to barrier-free? 

Similar to the conversion of our bus fleet, restructuring stops to become barrier-free will still take some time, meaning we are not able to offer a comprehensive nationwide network yet. However, since we do not operate the stops, we cannot provide sufficient information about the infrastructure at this time. We therefore recommend that you contact the local stop operator about the current facilities before your trip.

How and where can I receive assistance?

Generally, you must be able to board and disembark the bus independently. This is critical should it be necessary to evacuate the bus. Driving personnel are not able to provide assistance during the travel. Professional assistance when boarding or disembarking or at the bus station can only be guaranteed at the barrier-free, specified bus stations in Hamburg and Munich. For your own safety and to make your trip as pleasant as possible, we therefore recommend that you travel with an escort who can assist you as needed.

   

We offer two options to provide you and your group with affordable transportation:

If you want flexible options and to travel as you wish, you can charter your own bus with driver at https://charter.flixbus.com. Anything goes here – pickup at your doorstep, direct transportation to your destination, use of the bus at your destination upon request. You can book instantly with the immediate price display and enjoy a comfortable trip for you and your group. And, should you change your minds, you can cancel the trip for free up to 14 days before departure.

If you prefer to travel with your group using our regular service, you can contact us by email at grouptravel@flixbus.com for group requests. From a group size of 10 people or more, or if you spend £265 or more, we will search for the best connection to your desired destination and even complete the booking for you. This allows you to take advantage of the availability of early bird tickets and to optimally coordinate your connections with your group size and travel time - and with a straightforward booking process too.

If you would like to go somewhere not covered by our regular service, you have the option of chartering a bus. You are guaranteed complete flexibility and comfort while you travel sustainably.

   

For all journeys overseas please make sure that you carry a valid passport and all necessary travel documents, including a copy of your travel insurance when necessary. Please do not lock your luggage as security checks are frequently carried out when crossing the channel and other international borders throughout Europe. Label all of your luggage with your name and address in order to avoid any confusion.

All of our overseas coach trips to mainland Europe are ran via the Eurotunnel. For further information about journey times and scheduling please view your bus timetable for your booked trip.

Furthermore, please note the passport, visa, foreign currency and health regulations. You can find information about these regulations with the Federal Foreign Office or with the German Federal Police (or via telephone at: +49 0800 6 888000).

Please also note the respective customs regulations. For questions regarding the respective German customs regulations, please refer to the Central Information Unit of the Customs Administration (enquiries.english@zoll.de or, for business inquiries, to info.gewerblich@zoll.de).

   
Can I obtain a discount for travels within Denmark?

Students, children, and senior citizens can obtain cheaper prices than the regular prices when travelling within Denmark. Please be aware that if you choose to book and travel on such a discounted price, the bus driver will require valid ID to be shown upon boarding.

Students: A 25% student discount applies to enrolled students with a valid student ID. Accepted IDs are the following:

  • Valid student ID with picture and with expiration date
  • Valid student ID with picture and with enrollment paper issued within the last 12 months
  • Valid youth card (Danish Ungdomskort, issued by Trafikselskabet NT, Midttrafik, FynBus, Sydtrafik, DSB or Movia)
  • Valid ISIC student card

Senior citizens: A 25% senior citizen discount applies to people older than 64 years old, and people receiving pension according to Danish law on social pension.
Accepted IDs are:

  • Valid ID showing age above 64 years old, such as health insurance card, driver license or passport
  • Danish pension statement issued by a Danish municipality (pensionmeddelelse) together with ID such as health insurance card, driver license or passport

Children: Discount for children is split into two categories. Children aged between 0 and 11 and children aged 12 to 15. In cases of doubt, children need valid ID that confirms their age. Accepted IDs are

  • Danish (yellow) or international (blue) health card
  • Passport

Children travelling alone can book tickets at a 50% reduced fare. Up to two children under the age of 12 can travel for free when accompanied by someone over the age of 15. One child under the age of 12 can travel for free when accompanied by a minor aged between 12 and 15.

Please be aware that tickets ordered in the categories children, student and senior categories are valid only with the above mentioned ID. If the required ID cannot be shown to the driver, your discount ticket is not valid, and new regular ticket must be bought in order to board the bus.

Danish soldiers under compulsory military service can travel for free by presenting the appropriate documentation and ID of such service. A seat booking is necessary, and the reservation must be done via customerservice@flixbus.co.uk.

   

Students , children, pupils as well as disabled people or persons with limited mobility and their attendants can obtain cheaper prices than the regular prices when travelling within the Czech Republic. Please be aware that if you choose to book and travel on such a discounted price, the bus driver will require valid ID to be shown upon boarding:

The children discount applies to the following categories:

  • For children between 6 and 14 years with any identity document bearing date of birth (e.g. insurance card)
  • Children between 0 and 5 years accompanied by a person above 10 can travel free of charge with any identity card bearing date of birth (e.g. insurance card)

The student and pupil discount applies to enrolled students and pupils with a valid student ID. The Categories and accepted IDs are as follows:

  • Pupils up to and including 14 years and students aged between 15 and 25 with valid student or pupil card issued by a carrier for a specific route. Valid only for commuting between home town and place of education.
  • ISIC card is not accepted.

The discount for disabled passengers is valid for ZTP or ZTP/P card holders, the card must be issued in the Czech Republic. The person accompanying a ZTP/P card holder can travel free of charge.

Adults visiting a child in sheltered care can get the discount after providing confirmations to our customer service: www.flixbus.co.uk/company/contact-us.

Please  be aware that tickets ordered in the categories children, student, pupils and disabled passengers or persons with limited mobinilty and theirattendants are only valid with the above mentioned ID. If the required ID cannot be shown to the driver, the discounted ticket is not valid, and a new regular ticket but must be bought in order to board the bus.

   

You can by our gift cards online in our Fanshop. We apologise for any inconvenience but our Fanshop is currently only available in German. Please contact our service team if you have any questions or queries.

Here you can choose from different values by simply clicking on 'Gutscheine.' All gift cards are redeemable via our online booking shop. For further information about our gift cards and a step to step guide on how to purchase them please visit our gift card page. 

   

Yes, you can. Take a look at current offerings at FlixBus Charter. You will see the price right away, making it quick and easy to book. Our bus chartering service guarantees you complete flexibility and comfort while you travel sustainably. 

   
I would like to create a FlixBus customer account, what do I need to do?

You have two options: Either simply register on our login page or do so while booking.

On the login page, enter your email address and then you will receive an email with a verification link - this can sometimes take a few minutes. Then, simply enter your name and password and your FlixBus customer account is completely activated.

If you would like to create your account while booking, simply check the box in the corresponding field on the payment page. When the booking is complete, a verification email is automatically sent to the email address provided while booking.

By the way, you can link your Facebook account with your FlixBus customer account via email after registering.

   
I would like to log in using Facebook, what do I need to do?

You can also “link with Facebook” on the login page or the passenger information page; you need only to agree on the new window that opens. Required: You are already logged in to your Facebook account. Then you are completely registered and will also receive a confirmation email. There is nothing else to do.

We will not, of course, post anything to your Facebook timeline.

   
I would like to log into the app. Why can’t I?

You can already log in to the Android FlixApp. This lets you access your tickets and details on all your devices.

The customer accounts for the iOS FlixApp are coming soon.

Until then, use the app’s option to add your ticket via QR code scan and save your payment information there.

   
I forgot my password to my FlixBus customer account / I am unable to log in

You can reset your password so that you are able to quickly access your information despite forgetting your password.

   
My account has not been verified yet, but I can't find the confirmation email anymore?

If you haven't verified your account yet or haven’t received the confirmation email yet, you can have the email resent to you.

   
What should I know about the FlixBus customer account?

It is super useful being able to save your payment methods to your customer account! This makes your booking with us much quicker since you do not have provide all of your information every time you book.

If you are logged in, you can agree to save your payment information simply by checking a box.

Your personal data and payment details are naturally safe with us - we don't transmit them to anyone. You can find out more in our Privacy Policy.

All of your tickets are listed in your customer account under “My Bookings” after confirming registration with your email address.

Of course, you can also make bookings for other people - family or friends - but make sure that you have entered the correct passenger name.

New: you can now also log in to the Android app. This lets you access your tickets on all your devices.

   
Can I reserve a seat?

Our buses are generally first come first serve. We recommend being on the bus as early as possible if you want to get a certain seat. If you are not able to get your desired seat, simply ask one of the other passengers if they will trade with you. Disabled passengers and those traveling with children will be given preferred seating, of course.

We are now testing out seat reservations on some of our lines. On these select lines, passengers may reserve a seat while booking.

We will notify you if the connection you are booking allows for seat reservations. After entering your passenger info, you will be provided with the option of reserving a seat. It is easiest to do this online. You may also reserve a seat at one of our ticket offices. This option is not available when booking via the bus driver or via the app.

The fee for reserving a seat depends on the type of selected seats and the distance.

Adding, changing, and cancelling seat reservations:
You may make a reservation while booking. While we test this system, it will not be possible to add a seat reservation at a later date or change an already existing seat reservation. If you would like to cancel a seat reservation, go to Change/cancel booking.

Groups:
Reserved seats are not assigned to certain persons in your group booking. Each group member is free to choose their own seat.

  

Yes, as of very recently, you can also reserve a free neighboring seat for yourself. While booking, simply use the "Extra Seat" lever when selecting a seat and choose your desired seat. You will pay the same price for the "Extra Seat" as you would for an additional ticket. There may be price differences between your ticket and your reserved neighboring seat. Your "Extra Seat" will always be reserved for you. You will not have to pay a second fee for your seat.

You will find both seat reservations on your ticket and your invoice.

If you want to take a friend with you, book a separate ticket. The "Extra Seat" is only booked for you.

  

If you want to spontaneously take someone with you, book a separate ticket. The "Extra Seat" is only reserved for you and is not a valid ticket.

During your journey and on the coach:

   

To board a bus, you need a printed or electronic copy (either a .pdf file or a QR code) of your booking confirmation. The easiest way is to simply present your ticket directly using the FlixBus app. Please note that, for travel into another country, will need to have all of the necessary documents and identification to cross the border with you.

You will receive the booking confirmation at the end of the booking process in printable form as well as per email (please look in your spam folder). If a ticket is bought from the bus driver, the receipt also serves as the ticket/booking confirmation.

   

For all information, guidelines and additional costs with regards to bringing baggage on our coaches, you can read our full baggage policy.

On your journey you may transport one item of carry-on luggage and one item of luggage for free . Please label your baggage with your name and address.

Carry-on luggage: one piece of baggage that does not exceed the measurements of 42x30x18cm and a maximum weight of 7kg. All valuables should be carried as carry-on baggage.

Luggage: Luggage is limited to 1 item with a maximum size of 80 x 50 x 30 cm. Slight deviations are permitted as long as the total size of the luggage doesn't exceed a height, width and length of 160 cm. You may transport a maximum of 20 kg of luggage per person for free.

Additional hold baggage: Depending on available capacity, a second item of luggage (additional baggage) can be transported per person. It must not exceed the dimensions for luggage, and may not weigh more than 20 kg. This additional baggage item costs €2 and must be declared either during the booking (if possible for the journey) or after the booking. In the latter case this may be registered and confirmed at the earliest 48 hours before departure of the bus with customer service: +49 30 300 137 300*. There is no general entitlement to the transport of more than one item of luggage.

Special baggage: For an item that is larger than the dimensions for luggage, you must pay a fee of €9. This luggage may not exceed a total circumference (height in cm + width in cm + depth in cm) of 240 cm, or a weight of 30 kg. In addition, this special baggage item must be declared either during the booking (if possible for the journey) or after the booking. In the latter case this may be registered and confirmed at the earliest 48 hours before departure of the bus with customer service: +49 30 300 137 300*. Special baggage are ski equipment and musical instruments (transportation in a protective case is recommended). Special rules apply with the transportation of bicycles and orthopoedic aids. Some items are excluded from transportation.

Please note that there might be exceptions to the baggage policy on some of our lines. You can find out about the baggage allowance for your trip during the booking process.

For more information about the rules and regulations of the transportation of baggage on board our coaches please see our T&C’s.

   

We recommend specifying additional and special baggage during the booking process. If a situation arises in which you would like to retroactively add baggage to your booked trip, we provide you with two options:

1) You can cancel your trip up to 15 minutes before departure on our website under "Cancel/change booking" or at our ticket outlets/travel agencies and then rebook it with your new desired baggage. The process is described in our FAQ under "Can I change, rebook or cancel my booking myself?".

2) Alternatively, you can declare your additional or special baggage for a booked trip via telephone to our customer service. In this case, transportation will depend on the free capacity of the bus. The bus driver handles payment.

   

You can take your bicycle with you if it is of standard size, without add-ons and weighs a maximum of 25kg. During cycling season, many of our coaches have bike racks. You can add your bicycle while booking for €9.  By the way: If there is no space for a bicycle on your desired route, try a different stop. It’s possible that someone will have gotten off and opened up a space for your bicycle.

Folding bicycles can be transported in their special transportation case. Just call our Customer Service to register your folding bicycle as special luggage for €9. It is transported in the luggage compartment.

The bicycle costs €9 and is to be paid in cash to the coach driver. Please make sure to bring enough cash with you. E-bikes, pedelecs, tandems and tricycles cannot be transported on a bike rack.

   

No, that isn't possible. Bicycles, like other baggage, are only transported with you or a passenger who owns the baggage or the bicycle.

   

You may bring your musical instrument on board with you. If your musical instrument...

... does not exceed the hand luggage dimensions and maximum weight (42x30x18cm, 7kg) it can be stowed in the passenger luggage compartments on board free of charge. This will take the place of a regular piece of hand luggage so you may only store your hand luggage or your musical instrument in the passenger luggage compartments on board.

... does exceed the hand luggage measurements stated above it is considered as special baggage and must be stored in the hold luggage compartments in an appropriate transportation case. Each item will cost an additional fee of £7 and must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +49 30 300 137 300.

... exceeds the dimensions of 135x48x35cm then it cannot be transported on our coaches (e.g. double basses).

Please note that there might be exceptions to the baggage policy on some of our lines. You can find out about the baggage allowance for your trip during the booking process.

For further information about bringing your musical instrument, and all other luggage on board please read our baggage policy.

   

For safety reasons we do not allow any pets or animals on board our buses. With the exception of guidance and assistance dogs who are accompanying a disabled passengers, upon presentation of the appropriate certificates. Guidance and assistance dogs are transported free of charge and must be registered at least 36 hours before your departure via our service hotline: +49 30 300 137 300.

   

Our coaches travel on scheduled routes and are therefore tied to a strict timetable. Therefore it is not possible for our drivers to wait for any late passengers under any circumstances. We recommend that you give yourself plenty of time and arrive at your bus stop at least 15 minutes before your departure time.

   

In general we always state the departure and arrival times in the local time at the respective stops.

If there is a time difference on your connection you can recognise this from a small note next to the specified trip duration in the overview of available connections.

Always pay attention to local time so that your travel is relaxed and to make sure that you're always at your stop on time!

   

You will be informed of any delay via SMS or push message to the mobile number given during the booking. You can also see any delays under "Travel information" in the "Service" section of our website, or in your ticket view in the app.

If FlixBus informs you of a delay, you can be sure that you will not miss the coach, as long as you are at your stop 15 minutes before the new departure time.

If you have a connecting booking, in other words you booked a connection with FlixBus, we will also inform you, via SMS or push message, whether you will make it to your connecting coach. If this is not the case, then our service team will automatically re-book you, and inform you of this via text.

If your coach is delayed and you miss an onward connection with a different mode of transport that was not booked with us, then we are naturally very sorry. We apologise if your travel plans get mixed up. Please note, however, that we do not grant any reimbursements for bookings with other modes of transport that are not offered by us as a connection. We do our best to ensure that our Europe-wide FlixBus route network offers your favourite connections - have a look and see what you can find.

   

Unfortunately it is not possible to board or leave the coach at a different location than the one that you have booked. This also applies to different bus stops in the same city. You can, of course, change the location or destination of your coach trip on our website in order to board or leave the bus at your desired bus stop. To change your coach journey please visit our cancel/change page

Please note that on some routes of a distance less than 50km and one hours driving time there is an operating ban and therefore we are not permitted to sell tickets for these journeys. It is not permitted to board or exit the coach at these stops, and the connections are not available for booking. We kindly ask for your understanding.

   

All of our coaches are equipped with air conditioning, an on board toilet, reading lamps and comfortable seats with extra legroom. There are also refreshments, free Wi-Fi and on some of our coaches you will find plug sockets and a media centre with films and music on demand. Please visit our services on board page where you can see all of the services that we provide on our coaches. 

Please note: our Wi-Fi is currently undertaking a trial period. Therefore, it may happen that you are temporarily without our Wi-Fi service during your coach journey as you are in an area that is not accessible via wireless coverage or that it is not possible for all our passengers to use the Wi-Fi simultaneously. In rare cases, our free Wi-Fi and on board plug sockets may not be available, e.g. if replacement buses are used or if you have purchased one our journeys that are ran by our partners. This could be the case for routes operated by the following partners: Autobus Oberbayern GmbH, Allgäu Airport Express GmbH, Bohr Omnibus GmbH, Dr. Richard Linien GmbH & Co KG und Publicexpress GmbH.

   

On some of our journeys there are scheduled breaks that comply with the driving and rest periods of each journey. Principally, our aim is to take you to your destination as efficiently as possible, so we do not offer extra breaks. You can purchase low cost snacks and drinks from your coach driver and can use the on board toilet when necessary. This means that even on our longer routes it is not necessary to make additional stops.

Smoking on board our coaches, including electronic cigarettes, is strictly forbidden. However, you may leave your coach at the scheduled stops for a “cigarette break.“ Please inform your coach driver before you leave the coach and do not go too far away from the coach during the breaks/stops as the coach driver could leave without you! Just ask your driver how long the coach will wait for. 

   

On all of our coaches there are seatbelts. Every seat is fitted with a seatbelt and must be fastened for the duration of your journey.

Luggage, additional luggage, and bulky luggagee will be transported in the baggage compartment of the bus. Your bus driver will ensure efficient and safe loading of your luggage. You should stow your carry-on luggage safely in the compartments above the seats. Please see our luggage policy for further information.

Your safety is our first priority. All of our vehicles and electronic equipment on board our coaches are CITA tested and regularly serviced. All of our drivers are specialised in passenger transportation and receive regular training. Our drivers must, without exception, strictly comply with the legally required rest periods and driving times. Therefore it may be the case that two drivers on our board for our longer journeys, or there are scheduled breaks. If there are delays in the travel schedule unplanned interim breaks may be required in exceptional cases. We thank you for your understanding.

Please visit our safety page for more information about safety on our coaches.

   

We want you to feel comfortable during your trip, so eating and drinking is permitted on our green coaches. However, out of consideration for your fellow passengers, we have a few notes:

  • For everyone's general well-being we ask that you avoid food with a strong smell.
  • Please leave your seat as you would like to find it: without crumbs, food scraps or rubbish. The coach has a rubbish bin for your packaging.
  • Excessive alcohol consumption or resulting misconduct can lead to expulsion from the trip.
   
  • Yes, theoretically this is possible. Please note, however, that the coach you want to take might already be fully booked. This means that we can't guarantee that you will be able to travel at the last-minute.
  • You can purchase tickets on the coach from our drivers. Please ensure that you have adequate cash with you, as payment with EC or credit card is not possible.
  • The price of tickets sold on the coach is the standard price, which means that it can be significantly higher than the many special offers available with advance booking in the FlixBus app or on our website. By the way: last-minute bookings up to 15 minutes before departure are possible in our app.
  • Have a good trip!
   

Conditions of carriage

We're happy to have you use our train cooperation offer. To make travel as simple as possible for you, in general the same rules apply on the train as on the coach. Please note, however, that there are special rules for the transport by train of animals and passengers with restricted mobility. You can find more information in the T&Cs of our cooperation partner.

Note: if you combine our modes of transport, in other words you travel one section by train and continue by coach, then the FlixBus General Business Terms and Conditions of Carriageapply.

Seat reservation

Train tickets do not come with a seat reservation, they only give access to the train. We are now testing out seat reservation. As we roll out this great new feature step by step, you can find out during the booking process if your preferred line is ready to book a seat.

Children's compartment

The train has a children's/family compartment. Little passengers can play with the wooden train track here, or simply have a little more space to ensure a relaxed trip with their parents.

   

It goes without saying that you will always get a seat on our coaches.

In coaches with seat reservation, you will find the seat numbers in dark grey at eye level on the hand luggage compartment.
If you have a reservation, your sear number is on your ticket.

In this test phase, many seats cannot be reserved. You can choose whichever seat you like in the area with green stickers.

If a reservable seat is free, it could yet be booked by someone later on in the trip. For this reason, please only sit on a free seat that is not reservable.

After your journey:

   

You can view delays at “Up-to-date travel information” in the Customer Service section of our website. Here, you can easily select the stop concerned and check the arrival time.

   

No. Our tickets are only valid in our buses/trains for the specific journey that you booked with us. You need the required ticket for any connections by public transport or other method of transport. This also applies for any journeys to your starting bus top or train station.

   

After using our service, you should receive a questionnaire from us by email. Your feedback is important to us, so please complete the questionnaire.

You didn’t receive a questionnaire after your last trip? This might be because you recently used our service for several short journeys. In order not to bother you with too many emails, we send the questionnaire to our frequent customers once every 14 days and not for every journey they do.

   

If you have lost or found something on board one of our coaches, just complete our lost & found form or call our customer service team on: +49 30 300 137 300. We will help you as soon as we can.


 

Call or email our customer service team if you have any further questions

Can't find the answer to your question?

Simply complete our contact form and let us know your concern here. We'd be happy to help you!

*(Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.)