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Travelling with FlixBus during the COVID-19 pandemic

Travelling during Covid-19: 

For international travel a negative COVID-19 test result might be required. Please check all official regulations by visiting EU’s official website and directly entering your trip details. Not proceeding according to the regulations may result in the passenger being denied boarding.

We regularly adjust the FlixBus network and adapt it to demand and current regulations, both within the UK and abroad, in compliance with special safety measures. Make sure you are constantly informed about news on the FlixBus network by signing up for our newsletter here. 

The safety and well-being for you, our drivers, partners, and employees is our top priority and while we are doing our part, you play a key role to ensure that you and all passengers on board travel safely. Please make sure to read and comply with our safety measures: 

  • Before booking, check that your desired trip is possible. Make sure to follow your local health authority and government recommendations and regulations, as well as those of other regions and countries that concern your trip. Passengers travelling across international borders are responsible for obtaining all necessary travel documents, and for complying with the regulations of each country. 
  • Our customers must wear a face-covering or mask while boarding and during the entire journey.
  • For journeys starting and ending in England, all seats will be available for use except for the 2 behind the driver, however to comply with social distancing rules in Wales, limited seating capacity has been implemented (only window seats are available).
    • Passengers from a same household or support bubble, as defined by British government, may request to seat together regardless of seat restrictions (ex: passengers with small children), this can be allowed at drivers’ discretion only. In such cases, aisle seat may only be used on one side of the coach to keep social distancing as much as possible.
  • Hand sanitiser will be available onboard for all customers. Our recommendation for the customers is to bring a personal hand sanitiser for use before, during and after the journey.
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To ensure your journey is as pleasant and safe as possible, here is an overview of the measures we are taking to provide you with the highest hygienic standards:

Cleaning of the coach:

  • Disinfection is carried out of the vehicle after each ride, in accordance with WHO guidelines and regulations.
  • Additional disinfection of key touchpoints is performed regularly with the antiviral disinfectant.
  • Toilets will remain open for use and are disinfected and cleaned regularly.
  • The vehicle is ventilated before and after each ride.

Boarding and Disembarking:

  • Our drivers are equipped with health protection kits (masks and gloves).
  • Seats in the first row behind the driver must remain unoccupied to protect the drivers.
  • Passengers over the age of 11 must wear an approved mask (cloth face coverings and disposable face coverings are recommended. Bandanas or religious garments may be used but must fit securely around the face) throughout the journey. Other face covering methods are not considered protective masks and will not allow the passenger access to the vehicle
    • In settings where face coverings are required in the United Kingdom there are some circumstances where people may not be able to wear a face covering. This includes, but is not limited to, people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if it can cause severe distress. In such cases, passengers shall inform the driver before boarding and present an exemption badge or medical certificate  
  • Instructions are given by bus drivers and/or station personnel to keep distance while boarding.
  • Hand sanitiser is available for customers while boarding.
  • We inform our customers that boarding may take longer than usual. Please follow the driver's instructions and have your ticket readily available for contactless inspection.
  • Additional up-to-date safety instructions are given by the driver for boarding and disembarking the coach.
  • Disinfection for child seats is available upon request.
  • You can enter London Victoria Coach Station only 60 minutes before the scheduled departure.
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How do I get information on my trip?

If there would be any changes to your trip, FlixBus will actively inform you, so there is no need to contact our customer service. Please be sure to enter a valid email address and telephone number in the booking so that we can contact you. 

Our customer support is available to you via the contact form and the customer support line. Please note that due to the current number of requests we receive, the processing time of a request or waiting time to connect with the operator may be longer than usual.

We encourage you to review our detailed FAQs for relevant information. 

How can I request a refund?  

If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. If you would like to cancel your ticket due to a change in your travel plans, follow the instructions here.