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    • Travelling with FlixBus during the COVID-19 pandemic

    Traveling during Covid-19:

    For international travel, countries have put in place specific health and entry requirements. Please check all official regulations before departure:

    Not proceeding according to the regulations may result in the passenger being denied boarding.

    Covid-19 requirements to enter the UK:

    Please check the UK government website for the latest guidelines on travelling to the UK from mainland Europe.

    Once you are in the UK, if you are travelling onboard our services to other destinations within the UK, you do not need any specific requirements, however we recommend that you wear a mask onboard our services.

    To ensure your journey is as pleasant and safe as possible, here is an overview of the measures we are taking to provide you with the highest hygienic standards:

    Cleaning of the coach:

    • Disinfection is carried out of the vehicle after each ride, in accordance with WHO guidelines and regulations.
    • Additional disinfection of key touchpoints is performed regularly with the antiviral disinfectant.
    • Toilets will remain open for use and are disinfected and cleaned regularly.
    • The vehicle is ventilated before and after each ride.

    Boarding and Disembarking:

    • Our drivers are equipped with health protection kits (masks and gloves).
    • In settings where face coverings are required in the United Kingdom there are some circumstances where people may not be able to wear a face covering. This includes, but is not limited to, people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if it can cause severe distress.
    • Instructions are given by bus drivers and/or station personnel to keep distance while boarding.
    • Hand sanitiser is available for customers while boarding.
    • We inform our customers that boarding may take longer than usual. Please follow the driver's instructions and have your ticket readily available for contactless inspection.
    • Additional up-to-date safety instructions are given by the driver for boarding and disembarking the coach.

    How do I get information on my trip?

    If there would be any changes to your trip, FlixBus will actively inform you, so there is no need to contact our customer service. Please be sure to enter a valid email address and telephone number in the booking so that we can contact you. 

    Our customer support is available to you via the contact form and the customer support line. Please note that due to the current number of requests we receive, the processing time of a request or waiting time to connect with the operator may be longer than usual.

    We encourage you to review our detailed FAQs for relevant information. 

    How can I request a refund?  

    If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. If you would like to cancel your ticket due to a change in your travel plans, follow the instructions here.