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Stay Safe: FlixBus Network and Travel Update

We want to make travelling as easy and safe for you as possible. The current development of the Covid-19 pandemic in the UK, however, forces us to slow down again.

This is why we discontinue our domestic services in the UK for now to ensure your safety. However, we still offer a  limited amount of international connections for the most necessary travel. With these measures, we want to contribute to the improvement of the situation, so that you will be able to spend the holidays with your friends and family. We will inform you, once it is possible to book domestic trips with us again.

We have implemented extensive safety measures for our remaining international connections to make sure you have the best and safest travel experience. We are committed to your safety and because of this, we are working together with local health and government authorities to ensure we provide you with the best safety measures available.

If you have booked an upcoming FlixBus trip that is affected by our discontinuation, we will contact you via E-Mail or SMS to make the next steps as easy as possible for you. You can find additional info here. 

The safety and well-being of you, our drivers, partners, and employees is our top priority and while we are doing our part, you play a key role to ensure that you and all passengers on board travel safely. You can make an impact by doing the following:

  • Before booking, make sure you can travel and follow your local health and government recommendations.
  • Our customers must wear a face-covering or mask before and during the journey.
  • To comply with social distancing rules limited seating capacity is implemented (only window seats are available).
  • Hand sanitiser will be available onboard for all customers. Our recommendation for the customers is to bring personal hand sanitiser for use before, during and after the journey.

To ensure your travels are as pleasant and safe as possible, here is an overview of the measures we are taking to provide you with the highest hygienic standards:

Coach cleaning:

  • Disinfection of vehicles after each ride according to WHO guidelines and regulations.
  • Additional disinfection of key touchpoints will be performed regularly with the antiviral disinfectant.
  • Toilets will remain open and will be disinfected and cleaned regularly.
  • The vehicle will be ventilated before and after each ride.

Boarding and Disembarking:

  • Our drivers are equipped with health protection kits (masks and gloves).
  • Seats in the first row behind the driver must remain unoccupied to protect the drivers.
  • Customers must wear a face-covering or mask during boarding and for the entire journey.
  • Instructions by bus drivers or station personnel to keep distance while boarding.
  • Hand sanitiser is available for customers while boarding.
  • We inform our customers that boarding may take longer than usual. Please, follow the driver's instructions and have your ticket readily available for contactless inspection.
  • Entry and exit announcements by the driver will include up-to-date safety instructions.
  • Disinfection for child seats available upon request.
  • You can enter London Victoria Coach Station only 60 minutes before departure.

For more information, please check our FAQ, here.