Each FlixBus has plenty of space for your baggage. In order for your trip to be as pleasant and safe as possible we ask you to read the following points carefully.
Generally your ticket includes the free transportation of:
For safety reasons it is important that your hand luggage can be stowed in the overhead compartments above your seat, so that escape routes are kept free. Please ensure that all of your baggage is labelled with your name and address to avoid any confusion. Our friendly drivers are more than happy to help you load your baggage into the baggage compartments.
Depending on available capacity, a second item of luggage (additional baggage) can be transported per person. It must not exceed the dimensions for luggage, and may not weigh more than 20 kg. This additional baggage item costs €2 and must be indicated either during booking (provided this is possible for the trip), or declared and confirmed by calling customer service after booking but no later than 48 hours before bus departure: +44 178 829 8784*. There is no general entitlement to the transport of more than one item of luggage.
For an item that is larger than the dimensions for luggage, you must pay a fee of €9. This luggage may not exceed a total circumference (height in cm + width in cm + depth in cm) of 240 cm, or a weight of 30 kg. Furthermore, special baggage must either be indicated during booking (provided this is possible for the trip) or after booking by calling customer service no later than 48 hours before bus departure: +44 178 829 8784*. Only one special piece of luggage may be taken on board per person. There is no guarantee of space. Special baggage includes, for example: skis and musical instruments (we recommend transporting these in a hard shell case). Special rules apply to bicycles and orthopedic aids. Certain items cannot be transported.
For more information about the rules and regulations of the transportation of baggage on board our coaches please see our T&C’s.
On many of our coaches you may bring your standard sized bicycle without any superstructures and weighing no more than 25kg on board. These can be added to your trip during the booking process for an extra fee of £7 per bike. When selecting the amount of passengers you would like on your booking, you can also select the amount of bicycles that you would like to take on board.
The bike racks on our coaches safely transport your bicycle. In special cases, carriage is only possible in suitable bags in the baggage compartment (such as, with a folding bike). In this instance you must call our customer service team in advance to register your bicycle (see above for regulations on special baggage).
If you wish to bring an electric bicycle on one of our coaches you must contact our customer service team in advance: +44 178 829 8784.
Pushchairs, wheelchairs and walking aids are transported on some of our buses for free. Wheelchairs and walking aids must be registered with us over the telephone at the latest 36 hours before your departure: : (+44 178 829 8784). Pushchairs are considered as special baggage and must be registered with us over the telephone no earlier than 48 hours before your departure: +44 178 829 8784.
Please note that due to safety reasons, wheelchairs can only be taken along if they are foldable and without an electric device.
Musical instruments that do not exceed the hand baggage weight and dimensions (42x30x18cm, max. 7kg) can be stowed in the passenger baggage compartments on board free of charge. This will take the place of a regular piece of hand baggage so you may only store your hand baggage or your musical instrument in the passenger baggage compartments on board.
Musical instruments that exceed the hand baggage measurements stated above are considered as special baggage and must be stored in the hold baggage compartments in an appropriate transportation case. We recommend a hard case to avoid any damage. Each item will cost an additional fee of £7 and must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +44 178 829 8784.
Musical instruments and their cases that are larger than 135x48 x35cm may not be transported on our coaches (e.g. double basses).
Please report your missing baggage to our lost and found office. We will help you as soon as possible.
*Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.