An overview of all the services that we offer for you at FlixBus
FlixBus' frequently asked questions


Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.


Services offered on your FlixBus coach

Services on the bus

In order to make your journey as comfortable as possible, Flixbus offers a wide range of different services on board for you. 

Details of our services on board 

Information about how to cancel/change your booking

Cancel or change a booking

If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.

Cancel/change your booking

Get the FlixBus App

The bus app

Our app makes sure that you can stay up to date directly from your mobile.  Follow the link to find out all about our bus app:

Get the FlixBus app now

Information about free and additional luggage you can take on board!


Read our baggage policy before your bus travel and you will be pleasantly surprised at how much baggage you can take on our coaches!

FlixBus baggage policy

Sign up to the FlixBus newsletter today


Don’t want to miss out on any competitions or £1 promotions? Our free FlixBus newsletter will keep you updated about all of our new routes in the UK, competitions and exclusive offers.

Register for the FlixBus newsletter

Buy FlixBus tickets from one of our european ticket outlets

Travel agencies and ticket outlets

If you would prefer to book your coach ticket through one of our travel agencies or ticket outlets, then that is not a problem! Find your nearest retailer: 

Search for your nearest ticket outlet

Fill in the lost and found form on our website and we will do the rest

Lost and found

If you have lost something or found something on board one of our coaches you can use our lost property office.

Contact information for our lost property office 

Information about special offers from FlixBus partners

Special offers

As a FlixBus customers you won't just get low cost travel, but you can also benefit from the exclusive offers from our different partners. It is definitely worthwhile checking out this page.

Discover our value packs now

Aggiornamenti sulle tratte

Current travel information

All the information you need to know about the current route from or to a particular bus stop in on this page. 

Current travel information