Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.
Cancel or change a booking
If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.
Read our luggage policy before your bus travel and you will be pleasantly surprised at how much luggage you can take on our coaches!
Don’t want to miss out on any competitions or £1 promotions? Our free FlixBus newsletter will keep you updated about all of our new routes in the UK, competitions and exclusive offers.
Ticket outlets and travel agencies
If you would prefer to book your coach ticket through one of our travel agencies or ticket outlets, then that is not a problem! Find your nearest retailer:
As a FlixBus customers you won't just get low cost travel, but you can also benefit from the exclusive offers from our different partners. It is definitely worthwhile checking out this page.