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Service

An overview of all the services that we offer for you at FlixBus
Call or email our customer service team if you have any further questions

FAQ

Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.

FAQ

Services on the bus

In order to make your journey as comfortable as possible, Flixbus offers a wide range of different services on board for you. 

Details of our services on board 

Rebook or cancel your journey directly on our website

Cancel or change a booking

If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.

Cancel/change your booking

Get the FlixBus App

The bus app

Our app makes sure that you can stay up to date directly from your mobile.  Follow the link to find out all about our bus app:

Get the FlixBus app now

Find out about FlixBus' luggage policy

Baggage

Read our baggage policy before your bus travel and you will be pleasantly surprised at how much baggage you can take on our coaches!

FlixBus baggage policy

Sign up to the FlixBus newsletter today

Newsletter

Don’t want to miss out on any competitions or £1 promotions? Our free FlixBus newsletter will keep you updated about all of our new routes in the UK, competitions and exclusive offers.

Register for the FlixBus newsletter

Buy FlixBus tickets from one of our european ticket outlets

Travel agencies and ticket outlets

If you would prefer to book your coach ticket through one of our travel agencies or ticket outlets, then that is not a problem! Find your nearest retailer: 

Search for your nearest ticket outlet

Fill in the lost and found form on our website and we will do the rest

Lost and found

If you have lost something or found something on board one of our coaches you can use our lost property office.

Contact information for our lost property office 

Find your nearest bus stop using our app

Current travel information

All the information you need to know about the current route from or to a particular bus stop in on this page. 

Current travel information