Cancel/change a booking

Find your personal and booking information below
Rebook or cancel your journey directly on our website

Change your booking

  • Up to 15 minutes before departure
  • Cancellation fee per re-booked trip and passenger
  • Online & offline in the shop or at partner agencies
Discover Europe at great prices

Cancel your booking

  • For a voucher amounting to the value of the fare less a cancellation fee per re-booked trip and passenger.
  • Money refund possible
  • Online & offline in the shop or at partner agencies
    Buy FlixBus tickets from one of our european ticket outlets

    Change passenger info

    • Phone number: free of charge from landlines, mobile networks may vary. 
    • Name: free of charge, unless the trip has become more expensive
      Go to change/cancel booking portal

      Until when can I change or cancel my trip?  

      Changing or cancelling your booking with us can be done up to 15 minutes before your departure, online or at one of our ticket outlets/travel agencies.

       

      How do I change passenger info?

      After your booking you can update your telephone number through our rebooking portal at no additional charge. If you would like to change the passenger’s name, this is free of charge unless the trip has become more expensive in the meantime. In that case you will be charged the difference.

      In both cases you will receive a new booking confirmation with a new booking number.

      How do I rebook my trip?

      If you would like to rebook your trip, please follow these steps:

      Check whether your desired new trip is available.
      Cancel your previous booking and you will receive a voucher that you can use on your new booking.
      Book your new trip and use the voucher that you have been issued. You will then receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference. 
      Please note that per cancellation a cancellation fee per passenger and trip will be charged.
      This fee will be shown to you during the cancellation process.

      How do I cancel my booking?

      When you cancel your booking, you will receive a voucher equal to the price of your original booking, less a €1 cancellation fee for each cancellation process per passenger and per trip. The voucher remains valid for 12 months and can be used repeatedly until the balance has been used up.