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Manage my booking

Booking has never been so easy


Until when can I cancel my booking?

You can cancel your booking up to 15 minutes before your departure time.

Am I charged a fee for cancelling?

If you cancel your trip up to 30 days before your departure date, it is free. After that, we might charge a cancellation fee. After cancelling your booking, a voucher will be generated. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable.

Cancellation due to Covid-19 operational changes: If your ride is affected by a cancellation due to Covid-19, we will reimburse your cancelled trip and provide you with a full refund of the ticket price in the form of a voucher as per our Terms & Conditions.
Rebook or cancel your journey directly on our website


You can change the following information in your booking:

  • Time or destination of your trip*
  • Passenger name
  • Phone number
  • Additional luggage

*If you would like to change the departure time or destination, you must first cancel the part of the trip you wish to change. After which, you will receive a voucher in the amount of the ticket’s value minus any applicable cancellation fees. You may then use this voucher to book a new trip (by using the voucher number into the voucher field and clicking "Redeem"). The voucher is valid for 12 months.

Until when can I change my booking?

You can make changes up to 15 minutes before your departure time.

Is there a fee for changing my booking?

For changes of your contact information, there is no fee. Changing the name of the passenger is also free, but if the ticket price has risen since your booking, you will be charged the price difference.

For changes to the departure time or trip destination, the rules of a cancellation would apply. If you change your trip less than 30 days prior to departure, a cancellation fee is deducted from the voucher value.

If you would like to book additional luggage after your ticket purchase, a fee will apply. Detailed information about the fee can be found here. You can add one piece of additional luggage per person.

Where can I cancel or change my booking?