Cancel/change a booking

Find your personal and booking information below

Change your booking

  • Up to 15 minutes before departure
  • £1 per canceled trip and passenger
  • Online & offline in the shop or at partner agencies

Cancel your booking

  • With a refund voucher in the amount of the ticket price, minus £1 cancelation fee
  • Money refund possible
  • Online & offline in the shop or at partner agencies
Change your passenger information easily

Change passenger info

  • Phone number: free of charge from landlines, mobile networks may vary. 
  • Name: free of charge, unless the trip has become more expensive
    Go to change/cancel booking portal

    How do I change a booking? 

    Changing your booking with us can be done up to 15 minutes before your departure, online or at one of our ticket outlets/travel agencies.If you would like to rebook your trip, please follow these steps:

    • Check whether your desired new trip is available.
    • Cancel your previous booking and you will receive a voucher that you can use on your new booking.
    • Book your new trip and use the voucher that you have been issued. You will then receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference.

    Please note that a £1 cancelation fee will be charged for each cancelation process per passenger and trip.
    This fee will be shown to you during the cancelation process.

    How do I change passenger info?

    After your booking you can update your telephone number through our rebooking portal at no additional charge. If you would like to change the passenger’s name, this is free of charge unless the trip has become more expensive in the meantime. In that case you will be charged the difference.

    In both cases you will receive a new booking confirmation with a new booking number.

    How do I cancel my booking?

    When you cancel your booking, we will offer you a voucher equal to the price of your original booking, less a £1 cancelation fee for each cancelation process per passenger and trip. The voucher remains valid for 12 months and can be used repeatedly until the balance has been used up.

    If a ticket for a trip is not used, then the fare is reimbursed upon request along with the ticket, less a £15 processing fee, insofar as the passenger cannot establish that no damages or damages for a lesser amount were incurred. The burden of proof for not using the ticket is on the passenger. The written request can be informal. It is to be sent to customerservice@flixbus.co.uk. The processing fee will be reduced to an amount of £2, plus any bank transfer fees, if the request is made promptly to the FlixBus administration, at the latest within a week after the ticket expires. All of the above-named processing and potential bank transfer fees will not be charged if the reimbursement being requested is due to circumstances that FlixBus is responsible for. The voucher for the fare, less the processing and potential bank transfer fees, will be paid exclusively to the bank account the customer specified when making the booking, or, if paid by credit card, reimbursed to that credit card account.

    Was your question not answered? Just take a look at our FAQ page or contact our customer service.