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Customer Satisfaction

FlixBus are constantly working hard to keep our customers happy

Customer satisfaction of FlixBus passengers

At FlixBus, we go to great lengths to ensure our passengers are satisfied. The success of our efforts was recently confirmed by a survey completed by 20,000 of our loyal passengers. We received an extensive amount of positive feedback. We pride ourselves in taking all of our customer's feedback on board so that we are able to make constant improvements to the service that we provide - from the ease of the booking process, to the features on our bus app and the services that you will find on board. 

We value your opinion...

In 2015 alone, 20 million people chose FlixBus to explore Europe and experienced the excellent quality of the services that we offer. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board one of our green buses soon.

Customer Satisfaction

Customer satisfaction has the highest priority at FlixBus. We strive to offer the best service, at the best prices with an unbeatable European route network. The satisfaction of our customers was shown by a customer survey evaluating the quality of service provided by FlixBus. According to the results, 97% of passengers said they were "satisfied" or "very satisfied" with their coach trip!

Great Service

Passengers also praised the punctuality of their coach, the personal service provided by our friendly drivers and the high level of comfort when travelling on board. FlixBus offers free Wi-Fi on board all coaches and a guaranteed seat for the entire journey on over 100,000 routes through Europe. Our passengers are so impressed with this comfortable and convenient way of travelling that 94% would recommend FlixBus to their friends and family.