FAQs and tips for your coach trip with FlixBus

You can book your coach tickets online, through the FlixBus app, or in person at one of our FlixShops or official ticket resellers. Use our search tool to find your nearest sales point.

The FlixBus app is free and available on both iOS and Android. Just search for "FlixBus" in the App Store or Google Play and download it.

Yes. With the FlixBus app, you can book trips, access your digital tickets, track your bus in real time, manage your booking, and get live updates on delays or stop changes.

You can create a customer account on our website or in the FlixBus app. Simply click on "Register / Sign In", enter your email address, verify it with the code we send you, and you're all set.

If you don't receive a verification code, check if your email address was entered correctly. It’s also worth checking your spam or junk folder, and if the issue persists, get in touch with our customer service team for support.

You can reserve a seat during the booking process and choose from a range of seat types for your coach trip, depending on availability for your route. Seat reservation fees vary based on the seat type and journey distance.

If you choose to not reserve a seat, you’ll have one assigned to you on your ticket. Otherwise, you're free to choose any unreserved seat on the bus.

Every ticket includes one small soft bag or backpack (kept with you at your seat) and one piece of check-in luggage (stored in the luggage compartment underneath).

You can also book additional or special luggage as an extra. We recommend labelling all your bags with your name and contact details.

See the full luggage policy.

Bike travel policies and availability vary by route. For coaches in the UK, only folding bikes are permitted.

On countries and on routes where bike travel is allowed, bikes must weigh no more than 20 kg, and e-bikes, tandems, and tricycles are not permitted. To bring your bike, add it as an extra during the booking process. If the option isn't available, the route doesn't support bike transportation.

Yes. FlixBus connects to several major UK airports, including London Heathrow, Stansted, Luton, Gatwick, Bristol, and Glasgow.

Airport transfers are operated by trusted third-party partners, with FlixBus acting as the ticketing intermediary.

Yes. FlixBus runs overnight coaches across the UK and into Europe, covering popular routes such as London to Paris, Edinburgh, Glasgow, and Amsterdam.

Our night buses are equipped with reclining seats, onboard toilets, power outlets, and free Wi-Fi, making them a great way to save on accommodation and make the most of your travel time.

You can cancel your trip through the “Manage My Booking” section on our website, up to 15 minutes before departure. You can cancel your entire trip, individual journeys, or remove passengers from a booking.

Cancellations made within 30 days of departure may be subject to a fee. 

You can find your departure stop details on your booking confirmation. The FlixBus app also has a built-in feature to help you locate your bus stop and navigate to it.

We recommend checking the stop location in advance, as some bus stops may not be at the city's main bus or train station.

We recommend arriving at least 15 minutes before your scheduled departure. This gives you enough time to find the right stop, load your luggage into the hold compartment, and board comfortably.

Yes. You don't need a printed ticket to travel with FlixBus. You can show your coach ticket digitally, either through the FlixBus app or the booking confirmation email on your phone.

We recommend downloading your ticket to the app before you travel, just in case you lose signal at the stop.

Boarding usually begins around 15 minutes before the scheduled departure time.

Yes, you can reschedule your trip through Manage My Booking. Keep in mind that the new departure must be at least 15 minutes after you make the change. If the new trip has a different fare, you'll either pay the difference or receive a voucher.

Note that fees may apply.

You can track your coach in real time using our bus tracker. Simply enter your trip details to see live updates on whether your bus is on time, running early, or delayed.

FlixBus coaches are equipped with free Wi-Fi, power outlets, extra legroom, reclining seats with adjustable backrests, overhead luggage compartments, and onboard toilets. Most coaches also have USB charging ports at every seat.

See all onboard services.

Yes. Free Wi-Fi is available on board all FlixBus coaches. You can browse the internet, stream content, and stay connected throughout your journey.

Yes. Most FlixBus coaches have power outlets and USB ports at or near every seat, so you can keep your devices charged throughout your trip.

Yes. All FlixBus coaches are equipped with an onboard toilet.

Yes. All seats on FlixBus coaches are fitted with seatbelts. For safety reasons, passengers must wear the seat belt throughout the journey.

You're welcome to bring your own snacks and non-alcoholic drinks on board. Please note that hot food is not permitted, and drinks must have a lid.

Depending on your bus route, you may have scheduled stops along the way. You can see all stops for your journey in your booking confirmation and on the FlixBus app.

If you need to board or alight at an intermediate stop, make sure your ticket reflects the correct stop.

On longer journeys, the driver may take a short break at a rest stop, typically around 15–20 minutes. The driver will let you know how long the stop is before you get off.

Make sure you're back on the bus on time, as it will depart at the scheduled time.

There’s a lot you can do to keep entertained on a long bus trip. With free Wi-Fi and power outlets on board, you can stream, browse, or work from your seat.

You might also want to download films, podcasts, or playlists before you board in case of connectivity issues.

If you prefer something offline, a book is always a great travel companion. Every seat has an overhead light so you can keep reading comfortably, even on overnight trips.

Your checked-in luggage will be stored in the compartment underneath the bus. Once you arrive at your destination, the driver will open the hold so you can collect your bags.

We recommend labelling your luggage clearly with your name and contact details to avoid any mix-ups.

If you've left something on board, contact FlixBus as soon as possible through our Lost & Found form. The sooner you report it, the better the chance of recovering your item.

You can reach us through the Help section on our website or through the FlixBus app. We're here to help before, during, and after your trip.

If your bus is cancelled or significantly delayed and FlixBus is responsible, you may be entitled to a free rebooking or a refund. As a passenger, you also have rights under EU Regulation No. 181/2011, including the right to information, assistance, and, in some cases, compensation.

Read more about your passenger rights.

Save your ticket to the FlixBus app or take a screenshot, so you don’t have to worry about losing signal at the bus stop.

If you have a long journey ahead, download films, podcasts or playlists before you board. Even though Wi-Fi is available on most coaches, having content offline means you won’t have interruptions along the way.

You'll be sitting for a while, so prioritise a comfortable outfit. Loose layers work best, especially on overnight trips.

Coach temperatures can vary. Bring a light jacket or a jumper to easily add an extra layer if the coach gets chilly.

Especially useful on longer or overnight journeys, they make a big difference if you want to sleep or block out noise.

Keep your phone, wallet and documents in a bag you can keep with you at your seat rather than in the luggage hold.

Travelling through the UK or into Europe? Reserve your seat in advance and pick a window spot to make the most of the scenery.

Stock up before you travel and check your itinerary to see where the rest stops are so you can plan ahead.